delivery and returns

DELIVERY

  • Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. -never a PO Box).

  • How long will my order take to arrive?
Standard deliveries take 3 to 5 working days.

  • How much do I pay for delivery service?
Standard delivery – Depend on nation of delivery.

  • Can I track my order?
Yes, in the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.

  • What is the delivery process?
We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.


RETURNS

  • How do I return an item?
Please log in and follow the steps listed in my account > returns.
Items have to be in perfect condition with their corresponding receipt. Please remember that the receipt is essential for returning or exchanging items.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.

  • Where can I find my receipt?
You will find it attached to the notification e-mails you receive when your order has been sent, or in the My Account section in the details of your purchase.
Please remember that the receipt is essential for returning or exchanging items. You can show it on the screen of your mobile device or print it.

  • How long do I have to return an item?
All returns must be made within 14 days of the e-mail confirming shipment.

  • How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.

  • When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.

  • What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible.
Agua de Formentera reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.